In a year of rapid change and significant challenges, our Healthcare customers were impacted in a wide variety of ways. In early 2020, hospital HR departments were faced with two major challenges: the first was a desperate need for frontline workers to care for the sick as many caregivers became ill themselves or chose early retirement to avoid such complications. Meanwhile, other highly skilled workers were brought out of retirement to help manage the growing number of patients.
Secondly, while the activity around COVID-19 brought with it a great demand for a specific type of care, all other non-essential procedures were halted, and doctor visits were forced to a telemedicine model. Due to this, facilities were not hiring new healthcare workers and hospitals were reallocating staff ordinarily responsible for the now “non-essential” procedures to serve on the front lines of the pandemic.
As the year progressed and the processes around handling spikes in cases were successfully implemented, the next challenge was to continue to care for COVID-19 patients while beginning to address the vast backlog of non-essential procedures, while keeping staff and patients safe at the same time.
HireRight takes great pride in helping support companies in the Healthcare and Life Sciences sector, from hospitals and health systems to those developing and distributing vaccinations. Our account management and customer services teams worked closely with our customers to set up new processes around contingency hires until a time when the background checks could be finalized, once courthouses and education institutions re-opened. The development of these new systems allowed our customers to continue hiring and manage the work needed to keep their businesses running.
As an industry, Healthcare has had to transform the way they provide care and distribute products, think creatively about staffing their organizations, and manage the hiring and training of new caregivers during one of the most challenging years ever experienced.
We are grateful for our partnerships with the businesses and employees responsible for keeping us all safe and healthy during this time of change. We are proud to share the following insights to help you anticipate the ever-evolving ways of conducting business in 2021.
Here is a summary of the findings from our 2021 Global Benchmark Report, based on the respondents from the U.S. Healthcare and Life Sciences vertical:
Want to learn more about the global screening, talent acquisition, and talent management trends from the last year? Discover more of the findings from over 3,000 HR and risk professionals worldwide by downloading our 2021 Global Benchmark Report.